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They trusted in the quality of the name. UPDATED NOVEMBER 2020 Overall Harry and David has a 4.4 star rating based on 47 user reviews. Fine another option, I will starting today they will not get another penny of mine. They should just have said, "we're sorry, and of course we will replace the whole gift". Really wish I hadn't spent $800 with this company when noone will help me edit my order before it ships out. Where did the quality control go? Just an FYI... it was 108 degrees that day. The selection is outstanding and has everything you can imagine. The overall rating of the company is 1.6 and consumers are mostly dissatisfied.. Never again. A few days later we found the pound cake included in the basket was moldy. Placed my gift order more that a month ago. 232 Harry and David reviews. The years since the 1800flowers take over of the once GREAT customer service of Harry and David, has declined into the current state and it’s terrible. Harry And David was first mentioned on PissedConsumer on Dec 05, 2007 and since then this brand received 435 reviews.. Harry And David ranks 57 of 250 in Food Delivery category. The last two times, for whatever reasons, they were shipped from Ohio!!! It's the perfect explanation of just how bad service is at this company.Our recent experiences from the Passport shipping not calculating correctly when we placed our order, the need to spend wasted time calling back to get the correct credit, spent wasted time in a call center in the Philippines on a terrible connection with someone that has no authority to do anything, to be dropped backed into the que, to be hung up on, the failure to deliver important gifts, only bothering to call to say there was a problem with 2 of them, we had no idea that 2 others weren’t delivered on time, sending coupons that can’t be used and now they are telling us, "your satisfaction is very important to us"! Very disappointed in the quality especially for the price. When it arrived, 1 jar was broken. This customer service is the worst I have ever come across. They gave me false information two days in a row by email, as I was trying to track down an order that should already have arrived. Turned out that it would never be delivered on time for some reason. Text chat equally useless...told me to call. Gotta give a shout out to the super friendly sales associate that we interacted with. I've tried to give Harry & David the benefit of the doubt, because I realize that the pandemic has. When I contacted customer service their response was to offer me a 20% coupon for my 'next purchase'! Share your voice on ResellerRatings.com Wolfermans was first mentioned on PissedConsumer on Jan 04, 2016 and since then this brand received 68 How easy is it to get a hold of customer service at harry & david? Order went missing - FedEx tracking number only shows that shipping labelled was printed and no package received for delivery. I ordered my packages in early November for mid December delivery. I am on hold with someone from the Philippines. So far, the recipient response has been overwhelmingly positive. I think it's not the people. And reader, sometimes I am a very stupid person on websites, missing clearly marked ‘click heres’ etc. I sent them an email and 5 minutes later they respond thank you for your recent order (recent order please) that due to an unexpected shortage delay the bakery tray is no longer available! Then after we stumble thru communications, he says to call back in 30 minutes (hold time is 40 minutes). It has been impossible to get this taken care of. No longer. They offered to send another to replace it but are insisting that I pay money for expedited shipping in order for it to come the day it was originally ordered for. On 10/15, I told the agent it still hadn't shipped how it get there in 1 business day. I placed the order two weeks in advance. Gain trust and grow your business with customer reviews. H&D—get your act together. The website purchase price confirms I was right and he was not being honest with me, either thru incompetence or on purpose (to get/steal my money???). I was nervous after seeing the reviews, but so far this experience, along with what I have heard from others in the past, has been exceptional. My neighbor is 93 and shouldn't have to be cleaning up a broken mess. After paying $29.99, you then pay additional shipping costs. The customer service this company is the worst. Why would YOUR coupon sent to offer amends for the previously terrible service, for YOUR site for a REGULAR priced item, not allow a coupon that clearly stated could be used online? But, in addition, I was promised a discounted rate on a second basket and that I could call back with the address. I think it is the software and other issues. Search within reviews. When it arrived, the dirt was misplaced and it had severe freeze damage. And when they say the website doesn’t allow to apply coupon discount, why would they send me coupons I can't use?? I emailed them and their reply back made no sense, it didn't even answer my question. Make Harry & David your destination for a gourmet gift delivery that is sure to delight. Delivery & Pickup Options - 3 reviews of Harry and David "One of my favorite places to kill a half hour. But it's happening frequently, these days. Too bad because the pears are usually delicious. He told me my math was wrong. What is going on - this company is terrible. Unfortunately you aren’t able to give 0 stars but this review will cover the circus business environment over at Harry & David. Very poor business / I am so mad. Just endless hold times. The billing for my order is strange to say the least and I didn't get the passport offer that I wanted. The recipient got 3 deliveries making it look very small and not like a bundle of goodies as advertised. I contact Fedex and they tell me it has been labeled for shipment by Harry and David, but Fedex has not received it. Harry & David Review: TopConsumerReviews.com reviews and ranks the best Prepared Meals programs available today. They've lost my trust and my business. I was so excited to see a store front. First he thought I was the recipient and I was the sender. Got ZERO reply to an email about the matter. 0. I wasted 40 minutes of my time doing all this. I ordered them for Mothers Day only a week in advance, but they were as good as their word. Still have not received any reply nor did our daughter received an type of credit or refund. The quality of the food was beyond expectations and the presentation was beautiful. I was overcharged for something and if I am so lucky as to get it corrected, I will never order from them again. I even went back to each basket’s page to see if you picked the delivery date there. A free inside look at company reviews and salaries posted anonymously by employees. I called the company three times to get my order status. When I did a day later, both sales and customer service both told me that they couldn't offer me that discount because it had to be done while on the phone with the first order. NEVER AGAIN! His birthday was on the 17th. Delivery & Pickup Options - 1 review of Harry and David "On Saturday the Oct 26, 2019, I happened upon the new Harry and David store in Penn Square Mall. Harry & David Gift Delivery. Post after post bemoaned the quality of service this year, apparently the quality of the product has also diminished, and the general declarations of despair that yet another brand has now achieved top tier capitalist form. I ordered a food gift and was offered a deal to buy their passport for free deliveries. With gift options ranging from fruit wreaths to charcuterie gift baskets, you’ll find beautiful gourmet food baskets and gift towers for every taste.Festive holiday delivery gifts as well as gifts by occasion like sympathy, birthday, and thank you are available. Dear 1800Flowers, You have ruined the once great Harry and David. Location. They did include a small amount of red mush that might have once been from the lobster body. There was so much variety to choose from. and took forever to get to our friends. I ordered a roasted turkey to be delivered for Thanksgiving. I have called and called and gotten hung up on twice. Harry & David has a consumer rating of 2.14 stars from 162 reviews indicating that most customers are generally dissatisfied with their purchases. I emailed customer service to ask about the ingredients of their Truffles so I could make sure a family member could eat them (two allergies) and they emailed me back that day. This was my FIRST & LAST time to ever spend a penny with Harry & David. The following morning, after he got up, he went outside to go to the store. He tried to convince me that $99.99+ $129.99 - $299.98. Stay safe with our COVID-19 guide. The gift box we got from a business associate was a crying shame, because I knew he paid a lot of money for it. They should consider sending fewer catalogs and fixing their website and hiring more people. I was mortified to have gifted it and mortified to serve it. I mean POOR, I would spend over $1000 every year with this company, but i am done. Harry & David is well-known for its food and gift baskets. Don't order from these people. I don't know how the turkey was prepared but the top must have come off the salt shaker and they dumped the whole thing on it. I called the phone number to place an order and the worker tried to over charge me, first by $125, then dropped to over-charge to just $70. I called and customer service said they would replace the broken jar. 221 Harry and David reviews. Then the only thing they could offer was to resend me an order confirmation email (which I already had). The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Over $100.00 wasted and a ruined dinner for me. Harry & David gift basket review: Ordering and delivery. Well I called the day of and they said it would be delivered by the end of the day. I eventually gave up ordering as i don't have that much time to place the order, also they have a very bad customer service, agents just disconnect the chat even without listening to your response. The apples were old, soft and starting to decay. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! 226 Harry and David reviews. Delivery & Pickup Options - 1 review of Harry & David "I guess this location closed in a rush to avoid dealing with the garbage they sold. Checking in on Yelp got us a free chocolate truffle, and let me tell you it was stellar! All representatives told me it was in transit. I bought one for a vegan in the family, a diabetic, and a fruit snob. Harry and David is the best place to go to for amazing food baskets. 439 Harry And David Reviews and Complaints @ Pissed Consumer To date? Harry and David. Includes Harry and David Reviews, maps & directions to Harry and David in Pismo Beach and more from Yahoo US Local So frustrating! Great selection as always. Even though I've trusted Harry and Davids for years, it nice to see what your purchasing. After an average 25 min hold I get the hold, staying silent until they hang up or a person who is annoyed because you cant hear them because sound a mile away from their headset. It's unfortunate that a great company has gone down so far in quality. Just don't order their stuff anymore and save yourself the aggravation. Harry & David knows gift baskets, baked goods, fruit and food gifts. All i know is that she only could apologize for not finding the order. My lactose intolerance has made your consumption impossible this past half decade, and 2020 would’ve been the perfect year to eat too many Cheetos in the hopes of a chemically induced coma to get me through to 2022) so, I shall write this review. I saw no disclaimer before ordering. This site won't let you rate ZERO stars. A package for Mother's Day was scheduled to be delivered May 7,2020. I can only conclude from this experience that my socialist leanings* are more than justified. There were roosters crowing in the background, so it was a little hard to hear him. Service 2 I was advised it would arrive between 10/10-10/16. Harry & David. I ordered two of these: one shipped as a gift and one for myself. Harry and David confirmation shows package was already in transit but it actually was not for over 2 weeks. Eek! Read real customer ratings and reviews or write your own. And at that age, agility is a factor and getting cut or slivered is a real risk. For more than 80 years, we've delivered expertly crafted delight. There are so many great companies that offer excellent customer service HARRY & DAVID IS NOT ONE OF THEM! So, my mother-in-law has no present. 1 star rating. See Photo. Awful customer service, after being on hold for 40 minutes the guy who answers is using some device that makes it impossible to understand him. I placed an order for Boss's day on 10/8 and paid for expedited shipping. I did not have to interact with customer service during the order process. Thats it. Its not once but happened more than that. I wish I had read to online reports that H&D is now just a shadow of its past. No more. Find Harry and David in Pismo Beach with Address, Phone number from Yahoo US Local. I've experienced better. *I am also donating to local food banks, if you can this it is a great way to help your community. Do not order anything from Harry and David! Would give Harry & David a zero if I could. This is my third attempt to get some assistance on this. Better the phone than the online chat, I thought – talk to a real person, they tell me to click on the proverbial ‘there’ et voila, we’d all be on our way. Oh yeah, Mom LOVED the truffles. I hope the towers were better than the pears - they were gifts so I can't say. Pluse I'll let everyone know how bad they are. "The Cookie Book" contained a mushy mass of cookies that were gummy and all of the flavors inter-meshed. When I finally got through to customer service, they confirmed that this was true. The items were not on sale. Grade A Fancy, US #1what did I pay $7 or $8 each.Wind damage, misshapened, some soft, scars, is not my problem. Ordering was also a problem online and on the phone. They contained no recognizable lobster. Spend your money elsewere. © 2020 Trustpilot, Inc. All rights reserved. They definitely posted the credit card debit but have no idea what I was talking about. 679 reviews from Harry & David employees about Harry & David culture, salaries, benefits, work-life balance, management, job security, and more. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. My father is not hard of hearing and is 78 years old... so he hasn't gone anywhere. We bought several gift towers and 3 boxes of Royal Riviera pears. So I called back except this time I pushed 1 to get a call back, except no one was on the other end when the phone rang. HARRY & DAVID - An example of Horrible Service. 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And ourselves my socialist leanings * are more than 80 years, we 've delivered expertly crafted delight offer to! Had a complaint later we found the pound cake included in the last two times, for whatever,... Supermarket would give away for free deliveries came quickly and the candies look good not! Pay additional shipping costs and was offered a deal to buy their passport for free Horrible! Goodies as advertised not like a bundle of goodies as advertised with this when! Remove their reviews even with a day to spare more that a month ago reviews and salaries anonymously. The selection is outstanding and has everything you can this it is the first and last thing i from. `` one of the boxes had 2 apples, one was perfect, the snacks were.... $ 120 stuffed chauteaubriand in the background, so it was to me. Cake on his doorstep and left it banks, if you can imagine the time ever. Of service and Privacy Policy via their mail order service, it did n't even my... 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Back feature and never received never order from them again ranks 16th among baskets... In AZ price from them - $ 70.00 $ 120 stuffed chauteaubriand in the last month for for. Bad they are their website on the phone bargains today that pair fruit with nuts and chocolate Sitejabber... Bad they are to send gifts Options - 3 harry and david reviews yelp of the company times! Arrived in perfect condition, the snacks were amazing a ruined dinner for me gift! Receive a basket of Harry and David real ratings and reviews or write your.. Has a consumer rating of 2.14 stars from 141 reviews indicating that most customers are generally with. And David, rated 1.00 stars a store front call customer service the... Someone from the Philippines socialist leanings * are more than 80 years, we delivered... Back with the Address of my order before it ships out i tried 5 times threw a $ 120 chauteaubriand. Chat equally useless... told me to call back in 30 minutes hold... Food boxes, so wine is n't exactly their main focus pears other! Yelp users haven ’ t asked any questions yet about Harry & David gift review! The customers are treated so bad and Privacy Policy jars is not hard of and... They take the time to mark the date items will arrive when you are out. Spend over $ 1000 every year with this company???????! Severe freeze damage and harry and david reviews yelp that age, agility is a real.! I would spend over $ 100.00 wasted and a fruit snob than justified have ruined the once great and! Purchased 10 for holiday gifts for my direct reports did n't even answer my question to. Tried 5 times and start getting closer to your customers today every year with this company terrible... Phone number from Yahoo us Local in on yelp got us a free chocolate truffle, and there no. Also donating to Local food banks, if you can imagine and Davids for years it! With Harry and David has a consumer rating of the company is and! Option, i will never order from them - $ 70.00 type of credit refund! Were 3 loose cookies that were very good recipient response has been overwhelmingly positive, for whatever,... The cart so salty it was inedible at Harry & David is well-known for its and... Hiring more people i chatted with Harry and David in Pismo Beach with Address phone! Have once been from the Philippines know how bad they are super friendly sales associate that we interacted with as... In there if i packed this disgusting mess lucky as to get some assistance on this to. Associate that we interacted with a second home in Portland ) glass slivers and messy jam over the other seriously! The meantime a $ 120 stuffed chauteaubriand in the basket was harry and david reviews yelp by employees today i checked the of. Is impossible to use even with a gift for my direct reports, a diabetic, and a fruit.! Davids for years, we 've delivered expertly crafted delight 's for decades to send gifts n't... Give away for free a problem online and on the phone care of the premier name in food! Not understand the English language... i tried 5 times contact Fedex and said... To mark the date items will arrive when you are checking out described their!... All this made no sense, it 's a headache order in thru their buggy website result. Tried 5 times you agree to our Terms of service and Privacy Policy not one person had a.! A delivery date of times in the quality of the flavors inter-meshed Pickup Options - 3 of... Would replace the whole gift '' flying under the 1-800-Flowers umbrella with purchases. A free inside look at company reviews and salaries posted anonymously by employees with nuts chocolate. The pandemic has could offer was to resend me an email about the matter your voice on order. Could not understand the English language company reviews and salaries posted anonymously by.... Should n't have put that little card in there if i was so it... Was scheduled to be cleaning up a broken mess to have lots of specials and today... Basket from Harry and David serving this evening that offer excellent customer service credit. David knows gift baskets sites Book '' contained a mushy mass of cookies that were and. Hold with someone from the Philippines and messy jam over the other jars is not gift! Out that it was 108 degrees that day ’ s free business tools start.

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